Privacy Policy

We collect information you voluntarily provide when you contact us, request a free estimate, or submit a form on our website. This may include:

Personal Identification Information: Your full name, phone number, email address, and property address.

Service Information: Details about the nature of your water damage, flooding, mold, or other restoration emergency so we can dispatch the appropriate crew and equipment.

Communication Records: Records of phone calls, emails, or web form submissions you initiate with us.

Website Usage Data: Like most websites, we automatically collect certain technical data when you visit floodwaterdamagerestorationhouston.com, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is collected via standard web analytics tools and does not identify you personally.

We use the information we collect solely to operate our business and serve you. Specifically, we use your information to:

• Respond to your service inquiry or emergency call • Dispatch crews and restoration technicians to your property • Provide estimates, invoices, and job documentation • Coordinate with your insurance company on your behalf (with your permission) • Communicate with you about the status of your restoration project • Send follow-up communications regarding completed work or customer satisfaction • Improve our website and services based on aggregate usage patterns • Comply with legal obligations

We do not use your information to send unsolicited marketing emails, sell your data, or engage in any practice that is not directly related to providing restoration services.

Rhino Flood & Water Damage Restoration Houston does not sell, rent, trade, or otherwise transfer your personal information to outside parties except in the following limited circumstances:

Insurance Companies: With your authorization, we may share damage documentation, moisture readings, and restoration reports directly with your homeowner's or flood insurance carrier to facilitate your claim.

Subcontractors: We occasionally engage licensed subcontractors to perform specific aspects of restoration work. These parties are contractually required to keep your information confidential and use it only to perform services on our behalf.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections described here.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

Essential Cookies: Required for the website to function properly. These cannot be disabled.

Analytics Cookies: We use Google Analytics or similar tools to understand how visitors interact with our site. This data is aggregated and anonymous. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Marketing Cookies: If you have interacted with our site, we may use remarketing tags to show relevant ads on third-party platforms such as Google and Facebook. These cookies do not collect personally identifiable information.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted through our website • Limited access to personal data — only employees who need information to perform their jobs may access it • Regular review of our data collection and storage practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request that we correct inaccurate or incomplete information.

Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records.

Opt-Out: You may opt out of marketing communications at any time by contacting us directly or following unsubscribe instructions in any marketing email.

Do Not Track: Our website does not currently respond to Do Not Track signals from browsers.

To exercise any of these rights, please contact us at info@floodwaterdamagerestorationhouston.com.

Our website may contain links to third-party websites, including insurance company portals, review platforms, and industry organizations. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Rhino Flood & Water Damage Restoration Houston 708 Main St, Houston, TX 77002 Phone: 346-590-2737 Email: info@floodwaterdamagerestorationhouston.com Website: floodwaterdamagerestorationhouston.com